A Funny Thing Happens When I Compliment HSR Operators to the Manager of Operations

About once every six weeks, I witness a HSR driver who exceeds my very high expectations of a civil servant. See, I don’t just expect good service, I expect great professional service.

A funny thing sometimes happens – beyond me being impressed – I write an email to the HSR manager of operations, and then an incident happens which adds commendation to the complement.