when you get hit with back-to-back J-Board rulings and the resulting negative publicity. (In this case, mixed publicity)
One thing I note is the ability of the students’ union council and the students union executive to actually deal with the matter at hand in a transparent and accountable manner. I know more than one students union that could use a lesson from this.
During my time at the McMaster Students’ Union, whenever a student brought forth a concern about the actions of the students union or its executive, the students union quickly went on the offensive against the student and rallied to its own defence. I still remember a student council meeting forced by students (in the interest of full disclosure, I was one of the leaders of the petition movement that forced the meeting) where one representative objected to students asking questions.